Wholesale Sales Representative how-to

How to Resolve a Delivery Problem

Fast fixes protect relationships.

Updated By the Career Education Institute Curriculum Team
Quick answer

Fast fixes protect relationships. In short: listen; confirm; contact, then complete the remaining steps below.

Step by step

  1. Listen to the customer.

  2. Confirm the order details.

  3. Contact the warehouse or logistics.

  4. Arrange a correction.

  5. Update the customer.

  6. Follow up to confirm it’s fixed.

Safety reminders for wholesale sales representatives

  • Drive safely and avoid phone use
  • Lift samples properly
  • Follow site safety rules when visiting customers
  • Manage time to prevent burnout

Territory · Account · Margin · Distributor · Manufacturer’s rep · Line: see the full wholesale sales representative glossary.

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