Order Clerk how-to

How to Process a Product Return

Easy returns build loyalty.

Updated By the Career Education Institute Curriculum Team
Quick answer

Easy returns build loyalty. In short: check; issue; send, then complete the remaining steps below.

Step by step

  1. Check the return policy.

  2. Issue an RMA.

  3. Send return instructions.

  4. Receive the item.

  5. Inspect.

  6. Issue credit.

Safety reminders for order clerks

  • Protect customer data
  • Follow payment security rules
  • Use ergonomic setups
  • Take breaks

Order entry · SKU · Backorder · Lead time · Order confirmation · RMA: see the full order clerk glossary.

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