Skills
Order Clerk Skills & Tools
The technical skills, people skills and tools employers look for in order clerks, and how to build and show them.
What skills do order clerks need?
Order Clerks need technical skills such as order entry, erp systems, and inventory checking, plus people skills like accuracy and courtesy. They also use tools such as ERP systems and Order management systems.
Technical (hard) skills
- Order entry
- ERP systems
- Inventory checking
- Pricing
- Customer service
- Shipping basics
People (soft) skills
- Accuracy
- Courtesy
- Organization
- Problem-solving
Tools, equipment and technology
- ERP systems
- Order management systems
- CRM
- Shipping trackers
- Phone systems
- Excel
Skills in action: common tasks
These step-by-step guides show how order clerks put their skills to work:
- How to enter a customer order accurately
- How to handle a backordered item
- How to process a product return
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Order entry” and “ERP systems.”
- Prove soft skills with results: instead of listing “accuracy,” describe a situation where you used it.
- List credentials such as Customer service certificate near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our order clerk glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Order Clerk training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.