For restaurants, hotels, resorts, casinos and caterers

Hospitality, Food & Tourism Onboarding Training

In hospitality, a new hire is in front of guests on the first shift. Job-title training covers service standards, food safety, vocabulary and the realities of the job, so managers spend less time re-teaching and more time running the floor.

Common onboarding challenges in hospitality

  • Turnover that keeps managers in permanent training mode
  • Food safety and sanitation habits that vary by person
  • Guest complaints from new staff who don’t know service standards
  • No-shows and quits from hires who didn’t know what the job involves

36 roles we train

Onboarding metrics to track

  • Days to independent shifts
  • Health inspection and audit results
  • Guest satisfaction and review scores
  • 30- and 90-day retention

The hiring market

Pay data: BLS OEWS, May 2025 · Outlook: BLS 2025–35 · Checked October 15, 2026

RoleMedian payOpenings/yrGrowth
Amusement Park Attendant$32,150100,400+3.7%
Baker$37,16036,500+5.5%
Banquet Server$35,36048,800+4.5%
Barista$31,200827,400+5.8%
Bartender$34,340121,200+5.0%
Bellhop$37,0803,800-3.0%
Busser$33,98095,300+5.3%
Butcher$40,14015,100+2.4%
Cafeteria Cook$37,45062,900+2.8%
Casino Cage Cashier$37,5801,200-3.1%
Casino Cashier$36,2203,900-1.9%
Casino Dealer$34,32013,300+3.4%
Casino Floor Supervisor$63,8202,600+3.5%
Casino Manager$93,220600+3.6%
Chef$62,47025,200+6.6%
Concierge$38,9506,900+2.6%
Custodial Supervisor$49,10030,800+3.2%
Dishwasher$34,81068,900-1.0%
Event Planner$61,16016,800+5.8%
Fast Food Cook$30,89086,400+0.6%
Food Service Supervisor$44,080171,500+5.4%
Hotel Front Desk Agent$35,07035,500+1.8%
Hotel Housekeeper$35,510175,500+0.6%
Hotel Manager$69,2505,500+3.8%
Janitor$36,840321,800+2.2%
Line Cook$37,390218,600+12.1%
Prep Cook$35,320135,700-3.0%
Private Chef$47,9405,000+5.1%
Recreation Manager$79,5205,100+6.0%
Restaurant Host$31,200107,100+3.4%
Restaurant Manager$69,39038,800+5.8%
Server$35,230423,100+2.0%
Short-Order Cook$35,88017,400-5.2%
Sportsbook Writer$34,9801,400+1.8%
Tour Guide$38,12011,900+6.3%
Usher$32,91027,300+0.9%

With thousands of openings each year, competition for qualified hospitality workers is real. Faster, more consistent onboarding is one of the few levers fully within your control.

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Questions from employers

How is pricing structured for teams?

Pricing is per learner, with volume discounts for larger groups and multi-course bundles. Tell us your roles and headcount on the form and we’ll send a quote. Volume pricing from 2 seats.

Is there a minimum number of learners?

No. You can enroll a single new hire or hundreds across multiple roles.

Can we mix courses across job titles?

Yes. Choose any combination of our 709 job-title trainings, for example, medical assistant and phlebotomist for a clinic, or forklift operator and warehouse associate for a distribution center.

How quickly can learners start?

Typically within a few business days of your request. Learners receive login details by email and can start immediately.

Do the courses replace OSHA, licensing or state-required training?

No. Our trainings are general, non-credit job-role courses. They complement, but do not replace, OSHA-required training, state licensing programs, manufacturer training or your own site-specific procedures.

How do we know who finished?

Learners earn a certificate of completion after passing the final knowledge check, and we can provide completion updates for your group on request.

Can you invoice our company or accept a purchase order?

Yes. Ask for an invoice or provide your PO details when you request a quote.

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